Friday, September 3, 2010

Statewide toll-free number experiencing difficulties

The Department of Social and Health Services (DSHS) reports that its statewide toll-free number, 1-877-501-2233, is experiencing major technical difficulties. This is the phone number for clients to call about public assistance benefits, such as cash, food, medical and Working Connections Child Care subsidies.

Callers are reporting being dropped from the call before they hear menu options. A temporary fix is in place; however, the state is expecting very high call volumes during the Labor Day weekend. DSHS is encouraging customers to delay calling if possible or be prepared for long waits.

In Eastern Washington, callers are experiencing poor sound quality and disconnected calls. Please be prepared to share your phone number at the beginning of the call so DSHS staff can call you back.

DSHS is working to fix these issues as quickly as possible.

1 comment:

800 Number Plans said...

I suppose they should have at least 2-3 different toll free numbers just in case. Also, one toll free number is not enough to accommodate the number of calls this organization may have in a single day. I just hope they get to fix this thing as quickly as possible.